Refund policy
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Return & Refund Policy
Effective Date: April 2026 Store: techshort | techshort1.myshopify.com
Overview
At techshort, we stand behind every product we sell. If you're not satisfied with your purchase, we offer a 2-day return window from the date of delivery.
Return Eligibility
You may request a return within 2 days (48 hours) of receiving your order, provided the following conditions are met:
- The item is unused and in original condition
- All original packaging, accessories, and tags are included
- You have proof of purchase (order number or receipt)
- The item is not from the exclusions list below
Non-Returnable Items
The following items cannot be returned or refunded:
- Items returned after the 2-day window
- Used, damaged, or tampered products
- Items with broken seals (earbuds, headphones, personal audio devices)
- Items marked as Final Sale or Non-Returnable on the product page
- Damage caused by misuse, accidents, or improper handling
How to Request a Return
- Contact us within 48 hours of receiving your order
- Reach out via our Contact page or WhatsApp with your order number and reason for return
- We will review your request and confirm eligibility within 24 hours
- If approved, you will receive return instructions
- Ship the item back in its original packaging
Important: Do not ship items back before receiving confirmation from us.
Refund Process
Once we receive and inspect the returned item:
- If approved, your refund will be processed within 5–7 business days
- Refunds are issued via the original payment method (JazzCash, EasyPaisa, bank transfer, or card)
- Cash on Delivery (COD) refunds are issued via JazzCash or EasyPaisa
- Shipping charges are non-refundable unless the return is due to our error
Damaged or Defective Items
If you received a damaged, defective, or wrong item, please contact us immediately within 48 hours with:
- Your order number
- Clear photos or video of the issue
We will arrange a free replacement or full refund at no cost to you.
Exchanges
We currently offer exchanges for the same product only (e.g. different color or variant), subject to availability. Contact us within the 2-day window to arrange an exchange.
Contact Us
For any return or refund queries, reach out to us:
- Contact Page: techshort1.myshopify.com/pages/contact
- Response time: Within 24 hours
techshort reserves the right to refuse returns that do not meet the above conditions. This policy applies to all orders placed on our Shopify store.